Distinguished Shareholders
Ladies and Gentlemen
Our most distinguished Chairman of the Board,
General Dr Yakubu Gowon,
has provided you with
the details of your company’s outstanding performance
in 2007 and the dynamics of the operating
environment in the year under review.
It is my pleasure
to present an operational review of that exemplary
achievement and to give an insight into our winning
strategies to maximize shareholders’ value for the
coming years.
In 2007, your company achieved good results in our
local and international operations. These results have moved us closer to our vision of becoming a formidable
player in this business, not just in Nigeria but in the
whole of Africa. In the course of the year, we
consolidated our three-pronged growth strategy of,
first, enhancing our financial strength; then, of
organically growing and improving the content and
quality of our local operations and, finally, increasing
the pace of our strategic regional expansion and
continental outreach. Our successes in these three areas have strengthened
IGI for the challenge of delivering good returns to
shareholders. What is more, your company remains resolutely committed to being a global best practice
player; entrenching a culture of service excellence
and creating wealth for our stakeholders at home and
abroad.
INDUSTRY REVIEW
The year under review was as interesting (tasking, if
you prefer) as it was professionally rewarding.The
recapitalization exercise in the insurance industry
ended in a gale of controversy that inexorably
occasioned a change of leadership at the National
Insurance Commission (NAICOM). The consolidation programme, however, has opened
up a world of opportunities in the insurance sector.
Indeed, analysts have pointed out, and we agree, that “the Nigerian insurance market is, in many respects,
the next frontier in the Nigerian financial space.” It is
further predicted that in just eight years away, that
is, before 2016, the Nigerian insurance market would
have grown from $650million in 2006 to $9.6 billion.
We must not fail to grasp the importance of these
observations and predictions which, restated in a layman’s language, means : Insurance is the next BIG
thing! But the truth is: great opportunities will be meaningless
if we cannot translate them to specificgains.The
challenge for us is that business priorities must be refocused
and there must be massive investments in
human capital, information and communications
technology (ICT). Post consolidation will exert pressure
on companies, their people, and their business
processes. And, more than ever before, organisations
will require a higher degree of commitment from staff,
just as increasingly discerning stakeholders and the
insuring public will require good return on investment and sterling services from companies.
THE IGI RESPONSE
Our emergence as the most capitalised insurance
company in the country has imposed enormous responsibilities on us all. We have evolved a strategy of never-ending thinking that compels us to always see
and seize opportunities wherever we spot them. We also do not hesitate to take actions that are in the
best interest of the insurance industry. That is why IGI
is in court fighting to give legitimate expression to our
long-standing but largely disregarded protests about
the irregularities in the sale of NICON Insurance Plc
by the Bureau of Public Enterprises (BPE). IGI is not
a bad loser. But we find it completely unacceptable
that illegality should stand in the face of clearly stated
public policy on the enthronement of the rule of law in
Nigeria. And we find it unacceptable that a former national icon should be allowed to go down with
ignominy occasioned by gross mismanagement. We
believe that our industry can do without this
embarrassment and that industry actors, such as IGI,
must consistently stand up to maintain the integrity of
the financial services sector in Nigeria.
OPERATING RESULTS
In spite of the competition for dominance and relevance
by operators during the recapitalisationexercise, I am
glad to report that your company emerged as the
strongest player onmost performance indices during
the year under review. Highlights of the company’s performance have been succinctly captured in the
Chairman’s Statement. What is critical is that they showed that IGI has
maintained its tradition of strong earnings and high return on investment. Our N7.107 billion market income,
which represents 18% growth in Gross Premium Income
in 2007, is indicative of our consistency in recording
double-digit growth over the years. In 2007, your company was able to retain more
businesses. Our Reinsurance cession for the year
dropped from N3.76 billion in 2006 to N2.69 billion in
2007, representing 28% reduction.
CLAIMS PAYMENT
Our record of claims payment, which is a key element
of IGI’s reputation for the delivery of exceptional services,
rose to a new high in 2007. We paid claims totaling
N3.54 billion, or amassive 84% increase on the N1.92
billion paid in 2006. Our philosophy of Rapid Claims Payment System (RCPS) is built on the shortest response time for the
settlement of verified claims. During the year under review, we sustained our 24-hour
Customer Care service through dedicated telephone
lines,which are open to policy holders for prompt enquiry
and response. This customer-centric service will be
enhanced in the coming years with the opening of Call
Centres in our zonal offices to be manned 24-hours by
trained relationship officers.
INVESTMENT PORTFOLIO
IGI’s continental expansion programme gathered pace
in 2007. We did not waver in our commitmentto our
corporate vision of widening investment and trade
partnerships in Africa in thespirit of the New Partnership
for Africa’s Development (NEPAD) and the economic
goals of the African Union (AU). We have strengthened our presence in Africa with our
substantial investments in insurance and banking in
Uganda, Ghana, Rwanda, Sierra Leone, Sudan and The
Gambia. In Uganda, we achieved a massive turn around of the
National Insurance Corporation (NIC). For the first time
in the company’s 42-year history, NIC our subsidiary
company and the face of IGI in East Africa, paid dividends
after we acquired majority stake in the company and
took over its management in 2005. Our performance
managing NIC in the first year included increasing earnings per share by more that 900%. In 2006, NIC
also paid the biggest ever insurance claim in East Africa,
demonstrating the company’s financial strength and
ability to meet the most challenging of our clients’ needs.Our success in the management of NIC yielded positive
results, as it encouraged the Bank of Uganda and the
Ugandan Government to grant IGI a licence to establish
a new commercial bank in Uganda. We have
consequently completed 100% acquisition of Commercial Microfinance Limited, a leading microfinance
institution with nine branches and over 100,000
customers across the country. This will be our platform
to kick-start commercial banking operations in Uganda
as Global Trust Bank Uganda Limited, and augments
our capabilities to target underserved banking populations
in Uganda, including those living in rural areas and micro and small business enterprises. We are optimistic that the birth of Global Trust Bank will
be mutually beneficial to the people and governments of
Uganda, Nigeria, and other African countries where we
establish banking operations. With the success of IGI’s operations in Uganda, your company was able to leverage our East African presence
to acquire 35% of Societe Nouvelle d’Assurances du
Rwanda (SONARWA), the largest insurance company
in Rwanda. IGI has the option to acquire 51% of the company, and has been tasked with the management of
the company by SONARWA shareholders. IGI is now
the largest shareholder in this company, and is implementing plans to grow SONARWA’s business in
Rwanda and regionally. The investments in the countries indicated are part of
the IGI strategy to establish our presence in up to ten (10) African countries within the next few years.
HUMAN CAPITAL DEVELOPMENT
Our workforce remains our most valuable asset. The Staff
has embraced the challenges of post-onsolidation with
a tenacity of purpose, buoyed by IGI’s institutional
support. Staff in all cadres were exposed to various
training programmes designed to sharpen their
competences and skills to be able to align their work
ethic and output with the dynamics of the market. Combined, these developments have placed your
company in a vantage position to take advantage of
increased big-ticket underwriting and investment
opportunities.
BRANCH EXPANSION
In 2007, we launched an ambitious branch expansion
programme to increase our branch networkfrom the
current 32 to 100 in five years. The programme is hinged the need to envelope our clients with our innovative products and services within clearly convenient
Indeed, IGI is set to takeinsurance further
to the grassroots as we implement our strategy of
transforming from awholesaler of insurance products
to being a retailer of insurance with extensive channel marketing outlets.
During the period under review, we enhanced our
international operations with the creationof IGI North
America office, which, with the London office, serve as
liaison to manage therelationship with our financial
and technical partners across Europe and America.
CORPORATE SOCIAL RESPONSIBILITY
Our commitment to investing in the well-being of society
remains steadfast. At home and abroad,we have
continued to make significant contributions to improving
social welfare and thequality of life as well as the
development of knowledge.
At the recently-concluded MTN African Cup of Nations (Ghana 2008), our reputation as Nigeria’s foremost
sports-friendly financial servicesinstitution received
continental recognition with our appointment as Official
Insurers of the tournament.
We have also retained our status as the Official
Insurers of Nigeria’s five national football teams –Super Eagles, Super Falcons, Flying Eagles, Golden Eaglets
and the Falconets. We shall sustain this enviable CSR status in the years
ahead.
INFORMATION TECHNOLOGY
The company’s revamped Information Technology (IT)
contributed significantly to our achievementsin 2007.
Our newly introduced Rapid Claims Payment System,
driven by the state-of-he-art modular Integrated
Insurance Package that we acquired in 2006, has
enhanced our response time. It has enabled us to
deliver seamless services, especially in customer care
and the payment of claims. We aim to quickly ensure
total networking of local operations so as to raise the quality and speed of our service delivery. We shall be implementing a robust Investor Relations Plan that is customised for the peculiar needs of our
shareholders. The plan includes the creation of a Call
Centre with dedicated personnel to handle shareholders’ enquiries and interface with them on behalf of the company. We believe that we are uniquely positioned for sustained leadership of the local industry and increased presence on the continent. Our only option is to LEAD in a corporate world where you “Lead, Follow or Get out of the Way.” For this reason, our expansion drive on the continent will gather momentum in the years ahead to fulfill our vision of being a global player. We remain committed to the spirit and letters of our Mission Statement, which include maximising customer satisfaction, increasing our market share and creating wealth for national development.
CONCLUSION
As we press forward, we will not rest on our oars. We also will continue to rely on the unwavering support of our shareholders and the commitment of our Staff to exceed the expectations of our clients. On behalf of the Executive Management, I commend our distinguished Board of Directors, Management and Staff for their steadfastness and contribution to the continued growth of our company. I also thank all our shareholders for their belief and trust in the company.
I thank you for your attention.
REMI OLOWUDE, OON
Executive Vice Chairman
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