Privacy Notice

Effective Date: January 2024

At Industrial and General Insurance Plc (IGI), we value your privacy and are committed to handling your data responsibly, securely, and in compliance with the Nigeria Data Protection Act (NDPA 2023) and other applicable data protection laws.

This Privacy Notice describes IGI’s general privacy practices that apply to personal data we collect, use, store, and share about customers, employees, suppliers, business partners, and visitors to our website or offices.

1. Why and How We Collect Data

We may collect data for various purposes, including:

a. Access and Use of Websites and Online Services

  • Provide you with access to our platforms and services.
  • Ensure security and comply with legal requirements (e.g., IP address, browser settings).
  • Improve user experience by recording preferences and settings.
  • Generate statistics to enhance our products and services.

b. Responding to Requests or Support

When you contact IGI for information, products, or services, we collect your details (e.g., name, contact, and policy information) to fulfill your request, process transactions, provide support, and maintain customer satisfaction.

c. Policyholder and Claims Management

We collect personal and financial details necessary to manage insurance policies, process claims, and meet contractual or regulatory requirements.

d. Visitors to Our Offices

We may register visitor information (e.g., name, ID, contact details) and use CCTV for safety, security, and regulatory compliance.

e. Marketing and Communication

We may use your personal data to inform you about IGI products, services, and events. You may opt out of such communication at any time by contacting us.

2. Sharing of Personal Data

We may share your personal data with:

  • Subsidiaries and affiliates of IGI Plc.
  • Service providers and vendors involved in contract performance.
  • Regulatory and law enforcement agencies where legally required.
  • Business partners or reinsurers for legitimate business purposes.

IGI does not sell or rent your personal data to third parties.

3. International Transfers

Where necessary, your personal data may be transferred outside Nigeria. Such transfers will comply with the NDPA 2023 and other applicable data protection standards, with safeguards in place to ensure protection of your information.

4. Data Security

  • Encryption of sensitive information.
  • Secure access controls and authentication.
  • Firewalls, antivirus, and intrusion detection systems.
  • Confidentiality agreements with employees and third parties.

5. Data Retention

We retain personal data only as long as necessary for business, legal, or regulatory purposes. Once retention limits are met, data is securely deleted or anonymized.

6. Your Rights

  • Right to be informed of the purpose of data processing.
  • Access and request copies of your personal data.
  • Request corrections of inaccurate or incomplete information.
  • Request deletion, restriction, or portability of your data (where applicable).
  • Object to processing for direct marketing.
  • Lodge complaints with the Nigeria Data Protection Commission (NDPC).

7. Use of Cookies and IP Information

Our website uses cookies to enhance user experience, analyze browsing behavior, and improve services. Cookies may include:

  • Strictly necessary cookies (for secure access).
  • Analytical cookies (to track site performance and visitor activity).
  • Functionality cookies (to remember preferences).
  • Targeting cookies (to improve advertising relevance).

You may disable cookies in your browser settings, though this may affect some website functions.

8. Updates to this Privacy Statement

IGI may update this Privacy Statement from time to time. Any updates will be posted on our website with the effective date clearly indicated.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact:

  • Data Protection Officer (DPO)
    Industrial and General Insurance Plc (IGI)
    33A, Bishop Oluwole Street, Victoria Island, Lagos, Nigeria.
  • Email: DPO@iginigeria.com
  • Phone: 0201-291-8828